Tech Tips to increase your intelligence: The Goal is the Journey DON'T use Windows ME! read, think, try, reboot, try again, then ask. Q. I forgot my password. What do I do? A. Click here and request to have your password emailed to you. Q. I can't get to Top Shelf because I get an error like "Unable to establish a secure connection to 'www.closetgenius.com'...". A. We use SSL to encrypt your connection to us while you use the Top Shelf. The Site Certificate we use is not an official one issued by Verisign or Thawte, so your browser will not recognize it. Just click "continue" and you will still be able to use TopShelf. Q. How can I get rid of those SSL errors? A. Click here for instructions on installing our site certificate into your browser. Q. How do I xxxxxx in Top Shelf? A. First, log in to Top Shelf, then click help. All other Top Shelf related help topics can only be accessed while logged in.